Items shipped from gdbdev.com, including Vero Warehouse, can be returned within 30 days of receipt of shipment in most cases. Some products have different policies or requirements associated with them.

Mistaken Returns

Ensure you enclose the correct and complete item when making a return. The correct item must be returned to receive a refund.

To protect our employees and customers, Vero disposes of incorrect/mistaken returns. If you accidentally sent the wrong item to Vero, please contact Customer Service as soon as possible. Vero cannot guarantee your item will be found and returned, and no compensation is provided for incorrect items sent to Vero

Vero Global Store Return Policy

It can take up to 25 days for an item to reach us once you return it. Once the item is received at our fulfillment center, it takes 2 business days for the refund to be processed and 3-5 business days for the refund amount to show up in your account.

Not all Global Store items are eligible for a pre-paid return. In this case, you will need to return the item at your own expense. We recommend you return the item(s) using a trackable method at the carrier of your choice.

Seller Return Policy

When you order from a seller that fulfills and ships its own inventory (also called a third party seller), your return is sent back to the seller instead of gdbdev.com. While most sellers offer a returns policy equivalent to gdbdev.com's, some seller returns policies may vary. You can view the return policy of the seller before you purchase an item by viewing the Returns and Refunds Policy section of the seller profile page. To view the seller's return policy, once you've ordered, you can select your order in the Returns Center.

Third-party sellers must either provide a return address within the  MENA , provide a prepaid return label, or offer a full refund without requesting the item be returned.

If you are sending the item within the MENA  and the order is valued at $100 or more, insure the shipment for the value of the merchandise and ship your return with a signature shipping service. Items valued over $35 must be returned to the seller with a trackable shipping service. For items below $35, we suggest low cost  delivery confirmation service. If a package doesn't arrive and you don't use a trackable method to return or if you refuse the shipment as a method of return, we may not be able to cover you .